Frequently Asked Questions
What is the SKINPROS system?
SKINPROS is a five-product peptide skincare routine. Each formula is assigned to one step — prep, correct, renew, target, or seal — designed to be used together.
What order should I use SKINPROS products in?
Follow the routine order shown on the Routine page: prep, correct, renew, target, then seal. Full application directions for each product are pending and will be added to each product page once confirmed.
Do I need to use all five products?
No — each product is also sold individually. The system is designed to work best as a complete routine, but every formula can be used on its own.
How much does shipping cost?
Standard shipping is $12.00 below $75.00; free at $75.00 or more before discounts. We ship within the United States. See shipping details.
What are your shipping and return policies?
You may request a return within 30 days after delivery. Prior approval is required. Change-of-mind returns must be unopened, unused, undamaged, and in original packaging. Read the full return policy, including exceptions and return postage.
How are refunds issued?
Approved refunds are issued to the original payment method after we receive and inspect the item. Bank and payment-provider processing times may vary after a refund is issued. See the refund policy.
How do I contact customer support?
Email support@skinpros.shop with your order number for order, shipping, or return questions.